Tokyo Design Studio x New Balance FuelCell RC Elite v2 ‘Japan’ MSRCELTO Sneakers Shoes

Size chart: 

• Before purchasing, please make sure to check the size chart carefully to choose the right fit. If you prefer a looser, more comfortable fit, you can consider going up by one size.
• We do not accept refund/return if you choose the wrong size or change your mind when the order is shipped. 

MEN Size: 

WOMEN Size:

Important notes:

• Size Variations: The measured length of each size may vary by 2-3 cm. If you prefer it a little looser and more comfortable, we recommend choosing a larger size.
• Replica: Please note that this product is a replica – it is not an officially licensed product of the brand.

Welcome to Zephyl. We are dedicated to ensuring a smooth shipping experience to deliver your windbreakers promptly and in perfect condition. Here's everything you need to know about our Shipping Policy:

Order Processing Time:

We strive to process and dispatch your orders within 1-2 business days (excluding weekends and holidays) from the time of purchase. Our dedicated fulfillment team meticulously handles each item to ensure secure packaging and readiness for shipment.

Shipping Options:

• Standard Shipping: Our standard shipping method typically delivers orders within 5-7 business days. This service is provided at no additional cost to our customers.
• Expedited Shipping: For customers needing faster delivery, we offer expedited shipping options with delivery times ranging from 3-5 business days, available for a fee of $4.99 USD.

Order Tracking:

Upon processing and shipment of your order, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your shipment and estimate its arrival time accurately.

Peak Season Considerations:

During peak seasons or high-demand periods such as holidays and promotional events, slight delays in shipping times may occur. We appreciate your patience and understanding during these times, and rest assured, we are working diligently to ensure timely deliveries.

Shipping Restrictions:

While we strive to accommodate all customers, please note that delivery to certain locations may not be possible. Additionally, shipping to multiple addresses within a single order is currently not supported.

Tax Policy:

At Zephyl, we believe in transparency and straightforward pricing. Therefore, we do not impose any additional taxes or hidden fees on our customers. The price displayed at checkout is the final price you'll pay.

Customer Support:

Your satisfaction is paramount. If you experience any issues or delays with your shipment, our friendly and knowledgeable customer support team is available to assist you. Simply contact us at support@zephyl.store, and we will promptly address any concerns or inquiries you may have.

Thank you for choosing Zephyl for your windbreaker shopping. We are committed to providing you with reliable, high-quality products and exceptional service throughout your shopping experience.

Welcome to Zephyl, where your satisfaction is our priority. We are committed to ensuring a hassle-free experience with every windbreaker purchase. If you're not entirely satisfied with your order, our Returns and Refunds Policy is designed to address your concerns. Here's how it works:

Initiating a Return:

To initiate a return, please ensure the windbreaker is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of the purchase date.

Refund Process:

• Contact Customer Service: Email our customer service team at support@zephyl.store to initiate the return process. Please provide the reason for the return and your order number.
• Return Shipping: Await instructions on the return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
• Return Confirmation: Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
• Refund Issuance: Refunds, if applicable, will be processed within 7 days after the return is received and verified. Please note that your bank or credit card company may take an additional 3-5 business days to process the refund.

Scenarios and Coverage:

• Customer Dissatisfaction: Return shipping costs are borne by the customer. Refunds will be issued for the item cost less the original shipping charge.
• Defective Product: If you receive a defective windbreaker, please provide clear pictures of the defect to support@zephyl.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
• Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund accordingly.
• Incorrect Product or Size: Contact us at support@zephyl.store if you receive an incorrect product or size. We will provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
• Non Arrival of Product: If your windbreaker is past the expected delivery date without notification, contact us immediately. We will investigate and refund your entire amount if necessary.

Cancellation Policy:

If you wish to cancel your order after confirmation, please contact support@zephyl.store promptly. There will be no charges for cancellation as long as the order has not been shipped.

For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@zephyl.store.

Thank you for choosing Zephyl for your windbreaker needs. Your satisfaction is paramount, and we are committed to providing exceptional service!