Welcome to Zephyl, where your satisfaction is our priority. We are committed to ensuring a hassle-free experience with every windbreaker purchase. If you're not entirely satisfied with your order, our Returns and Refunds Policy is designed to address your concerns. Here's how it works:
Initiating a Return:
To initiate a return, please ensure the windbreaker is unused, in its original condition, and with all tags intact. Returns are accepted within 30 days of the purchase date.
Refund Process:
- Contact Customer Service: Email our customer service team at support@zephyl.store to initiate the return process. Please provide the reason for the return and your order number.
- Return Shipping: Await instructions on the return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part.
- Return Confirmation: Once we receive and verify your return (typically within 72 hours), you will receive a confirmation email.
- Refund Issuance: Refunds, if applicable, will be processed within 7 days after the return is received and verified. Please note that your bank or credit card company may take an additional 3-5 business days to process the refund.
Scenarios and Coverage:
- Customer Dissatisfaction: Return shipping costs are borne by the customer. Refunds will be issued for the item cost less the original shipping charge.
- Defective Product: If you receive a defective windbreaker, please provide clear pictures of the defect to support@zephyl.store. We will arrange a return label, inspect the item, and issue a full refund upon verification.
- Damaged Package: If your package arrives visibly damaged, document the damage with photos and contact us immediately. We will work with the carrier to resolve the issue, offering a replacement or refund accordingly.
- Incorrect Product or Size: Contact us at support@zephyl.store if you receive an incorrect product or size. We will provide a return label, and upon receiving the item, dispatch the correct product or issue a refund.
- Non Arrival of Product: If your windbreaker is past the expected delivery date without notification, contact us immediately. We will investigate and refund your entire amount if necessary.
Cancellation Policy:
If you wish to cancel your order after confirmation, please contact support@zephyl.store promptly. There will be no charges for cancellation as long as the order has not been shipped.
For any inquiries or concerns regarding returns and refunds, our dedicated customer service team is available at support@zephyl.store.
Thank you for choosing Zephyl for your windbreaker needs. Your satisfaction is paramount, and we are committed to providing exceptional service!